Technology is rewriting the playbook for small and mid-sized businesses (SMBs) and their MSPs. SMBs aren’t abandoning the help desk or the need for reliable IT support: those remain essential. But they’re also facing a far broader set of challenges: navigating a wave of digital advancements, defending against escalating cybersecurity threats, and keeping pace with evolving compliance requirements—all at once, with limited resources and little margin for error.

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